Sign in and secure your account
Sign in with an email code, passkey or connected account, then manage your username, email, two-step verification and active sessions.
Updated September 30, 2026
NOWScale does not use passwords. You sign in with a code sent to your email, a passkey, or a connected Google or GitHub account when those options appear on the sign-in page.
Sign in
- Go to the Log in page and enter your email address.
- Select Continue. We send a 6-digit code to your email.
- Enter the code and select Verify. The code expires after 5 minutes. Select Resend code if you need a new one.
You can also select Sign in with a passkey, or Continue with Google or GitHub when shown. If you turned on an authenticator app, you then enter a code from the app or one of your recovery codes.
New accounts
After your first sign-in, you choose a username. It can have 3 to 30 characters: letters, numbers, dots and underscores. For security, some accounts are asked to verify a phone number with a code before choosing a username.
Manage your account
Open your account menu in the top right and select Settings, then Account. Settings opens over the page you are on.
| Setting | What you can do |
|---|---|
| Profile photo | Pick a ready-made avatar or upload your own photo. |
| Username | Change your username. After a change, the next possible date is shown. |
| Select Change email. We send a code to your current email, then to the new one. | |
| Phone number | Reveal, edit or remove a verified number. |
| Active sessions | See signed-in devices. Select Sign out for one device or Sign out all other sessions. |
Language and time zone are under Preferences.
Add stronger sign-in methods
- Passkeys: select Add passkey to sign in with your device biometrics or screen lock. Passkeys need a current version of Safari, Chrome or Edge.
- Authenticator app: select Set up authenticator, scan the QR code, and enter the six-digit code. Save the recovery codes shown at the end. They are shown only once.
Workspace Owners and Administrators must have a passkey or an authenticator app.
Trouble signing in
- Code not arriving: check spam, confirm the email address, then select Resend code.
- Too many attempts: request a new code and try again.
- Passkey fails: update your browser or sign in with an email code.
Get help
If you lost access to your email or authenticator, contact our support team and select Talk to a person. Describe the step that fails and the error shown. Our team handles account recovery and requests to delete an account. Entering an email address in the chat does not prove you own that account.
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