Manage notifications, track achievements and contact support
Choose which notifications you receive, find your achievements, and learn how to reach NOWScale support by chat or ticket and what happens next.
Updated September 30, 2026
Stay on top of what happens in your account, choose how you hear about it, track your milestones and reach our team when you need help.
Notifications
The bell in the top bar opens Notifications. It shows events that happen automatically or need your attention, such as published or failed posts, channel refresh problems, support replies, billing notices, AI reply balance warnings, weekly Best Time reviews and new achievements. Actions you take yourself, like editing a post, are not repeated there.
Notifications about specific channels follow the Project and channels you currently have selected. Publishing failures, channel refresh problems, billing notices and low-balance warnings always appear. Select Clear all notifications to empty the list.
Choose what you receive
- Open Settings and select Notifications under Account. If Settings is showing a Business Workspace, select Your Workspace in the Workspace selector first, because notification preferences belong to your account.
- Turn Email and In-app on or off for each row: Usage and low-balance warnings, Balance expiration reminders, Weekly Best Time review, AI reply alerts and Achievement notifications.
Changes save automatically. Critical notices, such as renewals, payment failures, refunds, disputes, risk holds and security events, are always sent by email and shown in NOWScale. Invoices and receipts arrive by email and stay available in Billing.
Achievements
Select Achievements in the sidebar. Achievements are milestones based on your connected YouTube, TikTok, Instagram and Facebook channels and your work in NOWScale. You need at least one connected channel to start earning them.
- Use Platform, Category and Status to filter. Status can be Earned, In progress or Locked.
- Open Badge gallery to see each platform's milestones and what unlocks next.
- Achievement history lists everything you have earned.
Progress counts only channels that are connected and available in the selected Project. An earned achievement is a permanent record and stays visible even if that milestone is later retired.
Contact support
| Option | Where to find it | What happens |
|---|---|---|
| Chat | The Help button in the corner of the screen. On a phone, open More and select Chat with support | The assistant answers first. Select Talk to a person at any time |
| Ticket | Account menu > Support tickets > New ticket | Choose a Topic, describe the problem and select Send ticket. Replies appear on this page and in your inbox |
When you ask for a person, the conversation continues as Live Chat if a specialist is online. Otherwise it is saved as a ticket and the reply appears in Support tickets. If you do not reply for 15 minutes during Live Chat, the chat closes.
If you are not signed in, enter your name and email before you start. When nobody is available, you can request an email follow-up. Confirm it using the link in the email within 24 hours to open your case.
Know when an issue is solved
Closing the chat window or going quiet does not mark your issue as solved. When asked Did this solve your question?, choose Yes, solved only if the answer helped. If support marks a ticket as solved and it is not, reply and the ticket reopens. A closed ticket cannot be reopened, so start a new conversation instead.
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